Privacy Policy
1. Introduction
Welcome to Sorry Maltisolver Pvt Ltd.
Sorry Maltisolver Pvt Ltd (“us”, “we”, or “our”) operates maltisolver.com (the “Service”).
This Privacy Policy governs your visit to our website and explains how we collect, use, safeguard, and disclose information that results from your use of our Service.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Definitions
- SERVICE – the maltisolver.com website operated by Sorry Maltisolver Pvt Ltd.
- PERSONAL DATA – any information relating to an identified or identifiable individual.
- USAGE DATA – data automatically collected when using our Service (e.g., IP address, device info).
- COOKIES – small files placed on your device to improve browsing.
- DATA CONTROLLER – the entity deciding why and how data is processed (Sorry Maltisolver Pvt Ltd).
- DATA PROCESSORS – trusted third parties who process your data on our behalf.
- THE USER – any individual using our Service.
3. Information We Collect
We collect different types of data to provide you with a safe, smooth, efficient, and customized experience:
a) Personal Data
- Name (first and last)
- Email address
- Phone number
- Billing and shipping address (Country, State, City, ZIP/Postal code)
- Account login details (if you register an account)
b) Order & Payment Data
- Products purchased, order details, and payment status
- Transaction ID, invoice details, billing records
- Payment method (credit/debit card, UPI, net banking, wallet, etc.) – we do not store card details
c) Usage Data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time/date of visit, and time spent
- Referral sources
d) Tracking & Cookies Data
- Session cookies (to keep you logged in)
- Preference cookies (to save your settings)
- Security cookies (for fraud prevention)
- Marketing/advertising cookies (to serve relevant ads)
e) Other Optional Data
- Feedback and product reviews
- Information provided in customer service requests
- Return/refund requests with bank/payment details
4. How We Use Your Data
We use the collected data for purposes including:
- To process and deliver your orders (including payments, shipping, and returns).
- To create and manage your customer account.
- To provide customer support and resolve disputes.
- To improve website functionality, services, and product offerings.
- To notify you of order updates, shipping status, and policy changes.
- To send you promotional emails, offers, and newsletters (you can opt out anytime).
- To prevent fraud, unauthorized transactions, and ensure platform security.
- To comply with legal obligations (taxation, accounting, consumer protection).
5. Retention of Data
- Order & Transaction Data – retained as required by tax and accounting laws.
- Personal Data – retained as long as your account is active or required to provide service.
- Marketing Data – retained until you unsubscribe.
- Usage Data – usually retained short-term for analytics.
6. Sharing & Disclosure of Data
We may share your data with:
- Logistics Partners (for delivery of products).
- Payment Gateways (Razorpay, Paytm, etc.) for secure payment processing.
- Marketing Partners (email/SMS providers for promotional updates).
- Legal Authorities if required by law or in fraud prevention.
We never sell your data to third parties.
7. Data Security
We use SSL encryption, secure servers, and PCI-DSS–compliant payment gateways. However, no online transmission is 100% secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on your location (GDPR/CCPA/CalOPPA compliance), you may have the right to:
- Access, update, or delete your personal data.
- Restrict or object to processing.
- Request a copy of your personal data (data portability).
- Opt out of marketing communications.
- Withdraw consent at any time.
For requests, contact us at support@maltisolver.com.
9. Children’s Privacy
Our Service is not for individuals under 18 years of age. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date.
